Shipping policy

Please note that PO Boxes cannot receive items above 20kg or longer than one metre.

Buyers have the full responsibility to provide us with the correct delivery address and mobile phone number on the checkout page before payment. Any changes to address after checkout will not be considered as valid. We assume no liability for postal delays or lost/damaged parcels.

Our operation hours for dispatch are Monday to Friday 10am to 3pm. In the unlikely case that you do not receive your order, please contact us to resolve this.

Au Post Deliveries

Where goods are sent through Australia Post, the buyer may receive a knock on the door or a card in their letterbox indicating their item is available for pickup from their local post office. A signature is required for collection.

A re-delivery fee will be charged to buyers for items that are returned due to incorrect delivery address or failure to collect from the Post Office.

Courier Deliveries

Once your item reaches the nearest depot, the Courier provider will contact the buyer via phone to notify of the delivery day. Items will only be delivered during normal business hours (9am-5pm) on weekdays. Delivery is not available on weekends, public holidays or after business hours.

  • Courier may require your assistance unloading from the vehicle. Our couriers deliver to the property entrance only.
  • A re-delivery fee will be charged to buyers for items that are undeliverable and/or returned due to incorrect delivery address or unsuccessful delivery.
  • We cannot guarantee door to door delivery for every customer. Buyers in remote areas such as farms, islands, mining camps, small towns, or out-of-towners, etc may need to collect from their nearest freight depot.

Pickup

Pickup is from warehouse: G42/16 Orion Road, Lane Cove West, NSW, 2066

Please contact us to arrange a pickup appointment.