Privacy Policy

Commitment to protect your privacy

In your relationship with North Shore Doors and all its subsidiaries, you share personal information with us. Such information may include your name, address, telephone numbers and email address, tax file number, bank account details, date of birth and other personal details in connection with transactions entered into by you with us. We understand how important it is to protect your personal information. This document sets out our privacy policy commitment in respect of personal information you provide to us. Further privacy information may apply depending on the type of business you conduct with North Shore Doors. We encourage you to visit our website regularly for any updates to our privacy policies.

Collection, maintenance and disclosure of personal information

North Shore Doors will collect and hold your personal information for the purpose of:
· assisting us to provide you with the relevant product and/or service;
· letting you know about other products and/or services which might interest you; or
· assisting us generally in managing your transactions with us.

The personal information we request is optional, but we may not be able to fulfil your request or provide you with our products and services without it. Where reasonably practical, we will collect your personal information only directly from you. For example, if you order a sample or brochure, a member of North Shore Doors may ask you to provide us with your name, address and contact details in order for us to fulfil the request.

What do we do with the information we collect?

We may keep and file all personal information you provide when dealing with us to assist us in providing you with our services and information of interest in respect of your business. For example, North Shore Doors may send publications or other market information on our products and services to you or follow up on your interest in particular products and services. North Shore Doors discloses your personal information to those employees or advisers who need to know that information to assist us in providing you with our range of products and services. We may also disclose information to affiliates and other third parties necessary to process your transactions or service your account (including our share registry, print service providers, call centres and mail houses, our accountants, auditors and lawyers and credit reporting agencies). We may also disclose your personal information in corporate transactions involving the transfer of all or part of the assets or business of North Shore Doors or in a corporate restructure. If we do this, we generally require these parties to protect your information in the same way we do. We may also be required or authorised by law to disclose your personal information. For example, we may disclose your personal information to a court in response to a subpoena or to the Australian Taxation Office. We will also disclose information to other persons where you have provided your consent to do so.

What rights do you have in relation to personal information which we collect and hold?

North Shore Doors takes all reasonable steps to ensure that the personal information we collect, use and disclose is accurate, complete and up-to-date. If you become aware of any errors in your personal information or you change your personal details such as your name, address or bank account details, we ask you to contact us as soon as possible so that we may update our records. You can contact our Privacy Officer if you would like details of your personal information which we may hold about you or if you would like us to correct it. We will disclose to you such information, subject to certain exceptions allowed by law. We may require you to complete a request form before disclosing information. We also reserve the right to charge a fee. You may also contact our Privacy Officer to request us to stop using your personal information to contact you about our products and services. If you no longer conduct business with us, you can ask us to remove your personal information we hold about you. Subject to our legal obligations and responsibilities, we will take reasonable steps to destroy or de-identify your personal information.

Protecting your personal information

North Shore Doors takes all reasonable steps to protect your personal information from misuse and loss and unauthorised access and disclosure. These steps include access control for our buildings, confidentiality obligations imposed on our employees and use of security measures for system access.

Your privacy on the Internet

Our website

This privacy policy applies to the various websites operated by North Shore Doors under various domain names. North Shore Doors operates websites which may utilise 'cookies' to collect personal information.

Information collected from this website

When you visit a website of North Shore Doors, we may collect the following information from you: domain name, your name, information you volunteer such as survey information and email addresses. We may also collect statistical data, such as the date and times of visits as well as the number and pages viewed by each visitor, which is utilised to evaluate the performance and usefulness of our website.


While we take care that the personal information you give us on our websites is protected, the Internet is not a secure environment. If you send us information, including your email address, it is sent at your own risk. Our websites do not capture email addresses. If, however, you provide your email address to us, it may be used by North Shore Doors to send you information relating to our products and services. If we send you an email which you do not wish to receive in the future, please notify us and your email address will be removed from our system.


North Shore Doors takes all reasonable security measures to protect personal information from loss, unauthorised access, destruction, misuse, modification or disclosure. We do not, however, accept any responsibility for the unauthorised access of personal information held by North Shore Doors. You may be able to access external websites by clicking on links we have provided. Those other websites are not subject to the privacy standards of North Shore Doors and we are not responsible for their privacy practices or the content of such other websites. You should contact those websites directly to ascertain their privacy standards, policies and procedures.

Who do you contact?

Our Privacy Officer can be contacted at:
North Shore Doors
G42/16 Orion Rd, Lane Cove NSW 2066 
Phone:1300 887 836

Changes to this privacy statement

This privacy statement has been adopted by North Shore Doors to be consistent with the National Privacy Principles (NPPs) as set out in the Privacy Act 1988 (Cth).  We may change our privacy policies from time to time to comply with new laws or industry codes of practice which are developed. It is your responsibility to refer to our privacy policies from time to time to familiarise yourself with any changes.